Frequently Asked Questions

EliteHeavy is a U.S.-based supplier of high-quality heavy equipment and agricultural machinery. With years of industry experience, we've helped hundreds of contractors, construction companies, and farms across the country access reliable, certified equipment. All equipment is professionally inspected and serviced prior to sale. We provide a formal purchase agreement, warranty coverage, and full documentation with every order. Our commitment is to transparent pricing, secure transactions, and dependable customer support.

We specialize in certified heavy equipment and agricultural machinery from top brands like: • JLG® Aerial Lifts & Telehandlers • Caterpillar® Generators & Excavators • John Deere® Tractors & Harvesters • Case IH® Agricultural Equipment • Bobcat® Loaders & Skid Steers • Komatsu® Excavators & Dozers All units are tested, serviced, and include key accessories — ready to use out of the box.

Yes. Every machine undergoes: • Full technical inspection by certified technicians • Component testing (hydraulics, engines, electrical systems) • Professional cleaning and servicing • Cosmetic restoration (rated 9/10 or higher) • Load testing and safety verification We ensure each unit looks and functions like new before it leaves our facility.

Yes — all equipment includes a comprehensive 1-year functional warranty covering: • Engine and powertrain • Hydraulic systems • Electrical components • Structural integrity Extended warranty plans (up to 3 years) are available for purchase. Ask our team for options tailored to your equipment type and usage.

We offer a 30-day return window from the delivery date. If your equipment arrives damaged, defective, or not as described, you're eligible for a full refund or replacement at no cost to you. If you decide the equipment simply isn't the right fit for your operation, we'll still accept the return—no questions asked. Return shipping costs may apply depending on the reason for return. See our full Return Policy for details.

Simply email or call us to discuss your equipment needs. We'll: 1. Understand your project requirements 2. Recommend the best equipment options 3. Provide detailed specifications and pricing 4. Send you a purchase contract with all details 5. Arrange financing if needed 6. Schedule delivery and setup Each sale is handled individually, so we can discuss equipment options and terms before proceeding. We strongly recommend booking a quick call to finalize everything securely and clearly.

Yes — we provide flexible financing plans ranging from 3 to 36 months with competitive rates. Financing options include: • In-house financing with flexible terms • Third-party financing solutions • Lease-to-own programs • Equipment rental with purchase option Let us know your business budget and we'll tailor a plan that fits your cash flow needs.

Yes. We provide fully insured shipping across the U.S. and Canada with professional equipment transport. Delivery options: • Standard shipping (7-14 business days) • Express shipping (3-5 business days) • White-glove delivery with setup • Jobsite delivery and positioning To receive a quote and estimated delivery timeline, please contact us with your zip code and equipment details.

We offer comprehensive post-sale support including: • Setup assistance and commissioning • Operator training (on-site or remote) • User manuals and maintenance guides • Warranty support and troubleshooting • Parts and service referrals • Technical support hotline If any issue arises, we'll guide you remotely or arrange for repair/replacement as needed under warranty.

Yes. We provide: • Basic setup instructions with every unit • Video tutorials for operation and maintenance • Remote training sessions via video call • On-site training for complex equipment (additional fee may apply) • Safety certification assistance • Operator manuals in PDF format Let us know if training is needed — we'll offer the best option available for your location and equipment type.