Shipping Policy
Effective Date: January 2024
EliteHeavy is committed to ensuring your heavy equipment and agricultural machinery arrives safely and securely. Our shipping policy outlines our procedures for processing, packaging, and delivering your specialized equipment.
1. Shipping Area
Domestic Shipping: We ship across the United States to all 50 states.
International Shipping: Available upon request. Additional documentation, customs clearance, and fees may apply.
Note: International customers are responsible for all customs duties, taxes, and import fees in their respective countries.
2. Shipping Options & Costs
Available Shipping Options:
Standard Freight
10–15 business days
Contact for Quote
Express Freight
5–7 business days
Contact us with your location for quote and estimated delivery timeline
- Shipping costs calculated based on equipment size, weight, and destination
- Professional freight carriers specialized in heavy equipment transport
- White-glove delivery and installation services available
- International shipping costs and duties are customer responsibility
Shipping Quote: Contact our shipping department at (831) 532-6500 or sales@eliteheavy.com with your location to receive a freight quote and estimated delivery timeline.
3. Shipping Carriers
We use insured freight carriers and specialized transport services to ensure safe delivery of your equipment:
- Freight Carriers: For large equipment requiring specialized handling and delivery
- White-Glove Service: Professional delivery, unpacking, and setup available
- Flatbed Transport: For oversized equipment and machinery
- Specialized Heavy Haul: Secure transport for large construction equipment
Processing & Preparation:
- • Orders are processed within 3-7 business days after payment confirmation
- • Each machine undergoes final inspection and testing before shipment
- • Professional crating and securing for equipment protection
- • Documentation and certificates prepared for delivery
- • Tracking information provided once shipment is dispatched
4. Packaging & Protection
All equipment is carefully packaged to ensure safe transport:
5. Delivery Options
Standard Delivery
Curbside or loading dock delivery with signature required
Liftgate Service
Hydraulic liftgate for ground-level delivery (additional fee may apply)
White-Glove Service
Complete unpacking, positioning, and basic setup by trained professionals
Installation Service
Full installation, calibration, and operator training by certified technicians
6. Damage Claims
Report all damage to the carrier immediately and notify us within 24 hours.
Upon Delivery:
- • Inspect equipment for visible damage before signing
- • Note any damage on the delivery receipt
- • Take photos of damaged packaging and equipment
- • Do not refuse delivery unless damage is severe
Reporting Process:
- • Contact EliteHeavy within 24 hours: (831) 532-6500
- • Email photos and documentation to: sales@eliteheavy.com
- • Keep all packaging materials for inspection
- • We will coordinate with the carrier for claims processing
Shipping Questions?
Contact our shipping department for tracking updates, delivery scheduling, or special requirements:
Email: sales@eliteheavy.com
Phone: (831) 532-6500
Address: 2011 Palomar Airport Rd, Carlsbad, CA 92011
Hours: 7:00 AM - 4:00 PM
Last updated: January 2024