Warranty & Return Policy
At EliteHeavy, we stand by the quality of every certified heavy equipment and agricultural machinery unit we offer. Every machine goes through a comprehensive inspection, cleaning, and testing process by our in-house technicians before it is delivered to your job site or farm.
1-Year Warranty Included
All equipment comes with a 1-year functional warranty covering:
- Internal hardware and components
- Hydraulic systems and performance
- Engine, transmission, and integrated systems
- Any major defects not caused by user damage or misuse
If any issues arise during the warranty period, we will provide repair, replacement parts, or full unit replacement (depending on the case). Warranty service is available via shipping or certified local repair partners.
Extended warranty options up to 2 years are available upon request at an additional fee.
Professionally Inspected & Certified
Each machine undergoes a 7-point quality control process, including:
- Cosmetic & functional inspection
- Hydraulic and engine testing
- Safety system verification
- Power supply & electrical testing
- Deep cleaning and detailing
- Replacement of any worn parts
- Final approval by a senior technician
You receive equipment that is ready for job site use — clean, serviced, and professionally prepared.
30-Day Return Guarantee
We offer a 30-day return policy from the day your item is delivered. You may return the unit if:
- It arrives damaged or non-functional
- It does not match the description/specifications
- There are major undisclosed defects
- Or if it simply doesn't meet your expectations
Note: Return shipping cost may apply depending on the reason for return. Refunds are issued after the equipment is returned and inspected.
Secure Shipping & Packaging
All equipment is shipped fully insured and packed with care to ensure safe delivery. Tracking is provided and delivery confirmation is required for high-value items.
Need Help?
If you have questions about your equipment, warranty, or return options, our support team is here to help — even long after your purchase.
Email: sales@eliteheavy.com
Phone: (831) 532-6500
Last updated: January 2024